Facts on eBay for Buyers.
Facts on eBay for Buyers.
Has something gone very wrong and you don’t know what to do?
Here are the questions that I hear all the time from buyers.
1. Is there an Customer Service number I can use to call for help?
eBay are notoriously hard to contact, should you ever need to; then it sometimes seems like they expect the site to run itself. The best way to get customer support would be to use online help, and to do this you need to use this url address: http://pages.ebay.com/help/contact_us/_base/index.html. Or you could try their “live help” web chat too and you can find it here: http://pages.ebay.com/help/basics/n-livehelp.html.
They have it set up, that only sellers with the best feedback rating can call directly to eBay customer service. However, you might be able to go about it in a different way, for instance, you could type in; ’eBay (add your country) phone number’; into a search engine and see what you can find that way. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of leaving a phone message on an answering machine.
This can be frustrating, but if you look at it from eBay’s point of view; they would get thousands of rhetorical phone calls, and that is probably why getting eBay assistance by phone is challenging.
2. What should I do when eBay sent me an email saying they are going to close my account?
If this happens to you, then you must first look to see if the email is asking for your password. If that pops up in your email, then it’s a scam, only intended to get your information and steal your account. One of the policies of eBay is that they NEVER ask for your password or account information through an email. eBay’s policy is that you should only ever enter your password on pages whose addresses start with http://signin.ebay.com/. They have made a vast amount of information available online, where you can find out about; Privacy Policies, Security and Terms and Conditions, etc. To read more go to: http://pages.ebay.com/help/buy/toolbar/useragreement.html
However, on September 23, 2008 eBay discontinued the ’Account Guard’ functionality that was once a toolbar option. 3. How Does eBay Auctions Make Money?
It is absolutely free for buyers! Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). Of course, there are additional services offered, but they too have a fee associated with them; for example: highlighting the auction items or putting it in bold; using extra pictures or putting your item on the front page, etc. You can find a detailed listing of these fees at: http://pages.ebay.com/help/sell/fees.html.
These fees are apparently not a hindrance to the sellers, because more and more, people continue to use eBay . What makes eBay work so well for so many, is that both eBay and the seller have to ensure the profit margin is not too outlandish, because if prices begin to get ridiculous the buyers will not want to use the system.
4. Is eBay a safe way to market and purchase product?
eBay has a Trust & Safety (SafeHarbor) Answer Center, where members can ask questions about Trust & Safety initiatives and use the member-to-member question & answer boards. Once on the ’Safe Harbor’ page, you will find information on, hijacked accounts, online safety and how to scam proof your emails, the direct link to this is: http://answercenter.ebay.com/forum. You will be able to get your questions answered on the eBay site links mentioned in this article, and no doubt you will learn a lot of information to make your time on eBay all the more successful.
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